1. The short version

MOQ Exams is a competitive examination preparation app. To provide the service, we may need information such as your phone number, account/profile information, examination preferences, practice activity and test results.

Things worth knowing up front:

• We do not sell your personal data. We do not sell it to advertisers, coaching centres, data brokers or other third parties.
• We do not use third-party advertising or analytics SDKs except for the service providers specifically described in this policy. This statement applies only if the production app contains no other analytics, advertising, attribution or crash-reporting SDKs.
• Your contacts are not retained for friend matching. When you choose the contact-matching feature, phone numbers may be processed for matching and are discarded after the matching operation, subject to technical logs or security records that may be retained where necessary.
• Private chats are not routinely read by staff. Reported messages or content may be reviewed for moderation, safety, abuse prevention or legal compliance.
• You can request or initiate account deletion from inside the app. Some information may remain where retention is required by law, necessary for legal claims, fraud prevention, security or other permitted purposes.

The rest of this policy explains what information we collect, why we use it, who may receive it, how long we retain it and how you can exercise your privacy rights.

2. Who we are

MOQ Exams is published and operated by MOQ Exams, with its registered/business address at Sunil Bhavan, Oonnukal P O, Pathanamthitta, Kerala, India.

For purposes of India's Digital Personal Data Protection Act, 2023 ("DPDP Act"), where applicable, we act as the Data Fiduciary for personal data processed for the operation of MOQ Exams. You are the Data Principal in relation to your personal data.

Where you send information directly to other users, such as a chat message, group post or profile information, we operate the service that enables that communication and process the information according to this policy.

In this policy, "we", "us" and "our" refer to the operator of MOQ Exams. "You" and "your" refer to the person using the app. "The app" refers to MOQ Exams on supported platforms.

3. What data we collect

4. How we use your data

We use personal data for purposes including:

1. Account creation and security, including OTP verification and prevention of fraudulent or abusive sign-ups.
2. Providing the service, including syllabus, questions, mock tests, current affairs, notices and study plans based on your selected goals.
3. Performance features, including scores, analytics, weak areas, revision lists, ranks and streaks.
4. Social features you choose to use, including friends, chats, groups, battles, Voice Halls and leaderboards.
5. AIRA, to answer study questions and maintain your AI conversation history.
6. Payments and payouts, including payment processing, coin purchases, premium features and eligible prize payouts.
7. Notifications, including service, security, study and community notifications you have enabled.
8. Safety and moderation, including abuse reports, cheating prevention, account restrictions and investigation of suspicious activity.
9. Service operation and improvement, including debugging, security monitoring and aggregate understanding of feature usage.
10. Legal compliance, including responding to lawful requests and establishing, exercising or defending legal claims.

Consent and other permitted processing

Where consent is required, we seek consent in an appropriate manner. We may also process personal data where permitted or required by applicable law, including for security, fraud prevention, legal compliance and other permitted purposes.

What we do not do:

• We do not sell personal data.
• We do not rent personal data or provide it to data brokers for their own marketing purposes.
• We do not use private chats or AIRA conversations to create advertising profiles.
• We do not use your personal data to train third-party AI models unless this policy is changed and the applicable processing is disclosed.

5. Who your data is shared with

6. The AI Study Assistant (AIRA)

AIRA is an AI-powered study assistant designed to answer study-related questions.

• Your question and relevant earlier messages in the same AIRA conversation may be sent through our servers to a third-party AI model provider.
• The default provider is Google Gemini. We may use Anthropic Claude as an alternative where configured. This policy will be updated if the provider list materially changes.
• We send the conversation text and study context needed to answer the question. We do not intentionally send your phone number, payment data or unrelated conversations with other users as part of the AIRA request.
• Your AIRA conversation history may be stored on our servers so that you can reopen the conversation.
• You can delete individual AIRA conversations through the app where that functionality is available.
• We do not use AIRA conversations to train our own AI models or intentionally provide them for third-party model training.
• AIRA is intended for study assistance and may produce incorrect or incomplete information. Do not rely on AIRA alone for legal, medical, financial or examination-eligibility decisions.
• Free daily usage may be subject to a quota. If additional usage requires coins, we record the usage necessary to enforce the quota and account for coin deductions.

Do not enter sensitive personal information into AIRA unless it is genuinely necessary for your study question.

7. Payments, coins and payouts

• Payments: Payment transactions are processed using Razorpay. We receive payment-related information such as a payment reference, amount, status and payment method information required for the transaction. We do not store full card numbers, CVV, UPI PINs or net-banking credentials.
• Coins (mcoins): Mcoins are in-app credits used for features such as paid group joins, locked study materials and additional AI usage. They are not legal tender and are not redeemable for money except where the app explicitly provides an eligible cash-prize feature.
• Prize payouts: Eligible payouts may require a UPI ID or bank account information including IFSC, and may require PAN for applicable tax reporting.
• Financial records: Payment and payout records may be retained for as long as reasonably necessary for accounting, tax, fraud prevention, dispute resolution and other legal obligations.

8. Chat, groups and Voice Halls

• Messages: Messages are delivered through our servers and may be cached locally on your device so chats can open quickly and support supported offline behaviour.
• Group history: Access to group messages may depend on when a user joins and the group's configured history rules.
• Server-side message retention: We retain server copies of messages only for as long as reasonably necessary to provide the messaging service, maintain security, investigate abuse and comply with applicable legal obligations. Retention may vary by message type, feature and operational requirements.
• Deleting a message: Deletion may remove or mark the message on supported surfaces, but recipients may already have viewed, copied, downloaded or captured the content.
• Voice Halls: Voice Halls use LiveKit for real-time audio routing. We do not intentionally record Voice Halls as part of the normal service. Other participants may independently record audio using their own devices.
• Moderation: We do not routinely read private chats. When content is reported, moderators may review the reported content and relevant surrounding context to investigate and take action.

9. Notifications

• The in-app notification area may maintain a history of service events and notifications.
• Push notifications may be controlled by category in the app settings where such controls are available.
• Study reminders may be generated locally on your device where the app uses local scheduling.
• Essential service communications, such as OTPs, payment confirmations and important account-security notices, may still be sent when necessary to provide the service or protect your account.

10. How long we keep data

We retain personal data only for as long as reasonably necessary for the purposes described in this policy, unless a longer period is required or permitted by applicable law.

11. Deleting your account

You can delete your account from Profile → Settings → Delete Account, where this feature is available. You may be asked to confirm the deletion.

When you delete your account:

• Your account profile and information associated with the account will be deleted or anonymised, subject to lawful retention requirements.
• Your coins, streak, rank and performance history may be permanently removed where they are part of the account data being deleted.
• Your username/profile may stop appearing in active app surfaces.
• Your phone number may become available for a future registration, subject to the app's account-recovery and fraud-prevention systems.
• Messages you already sent to other users may remain in recipients' copies or devices because we cannot delete data already stored on another person's device.
• Financial, security, fraud and legal records may be retained where required or permitted by law.

If you need assistance with deletion, contact moqexamtech@gmail.com. We may verify your identity or registered account information before processing the request.

12. Your rights

Subject to applicable law and any conditions or exceptions that apply, you may have rights relating to your personal data, including:

• Access: request information about the personal data we hold and how it is processed.
• Correction: request correction of inaccurate or incomplete personal data.
• Erasure: request deletion of personal data, subject to information we are required or permitted to retain.
• Withdrawal of consent: withdraw consent where processing is based on consent. Withdrawal may affect features that require the relevant information.
• Nomination: where applicable under law, nominate another individual to exercise rights in the event of death or incapacity.
• Grievance: raise a privacy or data-processing complaint with our designated grievance contact and, where applicable, escalate the matter to the competent authority or Data Protection Board.

To exercise a privacy right or raise a complaint, contact moqexamtech@gmail.com. We may verify the request before acting on it. We will respond within the period required by applicable law.

13. Security

• Traffic between the app and our servers is protected using HTTPS/TLS.
• Authentication/session credentials are stored using platform-appropriate secure storage where supported.
• On Android, the app may use FLAG_SECURE to restrict screenshots and screen recording. iOS has platform limitations and does not provide an equivalent universal blocking mechanism.
• Files stored in the app's private device storage are separated according to the app's account/session architecture.
• Authentication uses OTP and/or supported third-party sign-in rather than a traditional password system.
• Production-data access by authorised staff is restricted according to operational needs and security controls.

No method of transmission or storage is completely secure. If we discover a personal-data breach, we will take the notification and remediation steps required by applicable law.

14. Children

MOQ Exams is intended for users aged 18 and above and is not directed at children. We do not knowingly permit persons under 18 to create or use accounts where age restrictions are applicable.

If we learn that personal data belonging to a child has been collected or processed in violation of applicable requirements, we will take appropriate steps to delete the information and/or restrict the account, subject to applicable law.

If you believe that a child has provided personal data to us, please contact moqexamtech@gmail.com.

15. Where your data is stored

Our servers, databases and file-storage services may be operated by cloud providers whose infrastructure is located inside or outside India. Some service providers, including AI and notification providers, may process information outside India.

Where personal data is transferred outside India, we will do so in accordance with applicable Indian law and any restrictions or safeguards that apply at the time of the transfer.

16. Changes to this policy

We may update this Privacy Policy when the app, our services, technology, providers or legal requirements change.

When we make changes, we will update the "Last updated" date at the top of this policy. If a change materially affects your privacy rights or significantly changes how we process personal data, we will provide additional notice where required.

We encourage you to review this policy periodically.

17. Contact us

Privacy queries and data rights requests
Email: moqexamtech@gmail.com

Grievance Officer

MOQ Exams / MOQ Exams

Email: moqexamtech@gmail.com

Phone: 8113880667

We aim to acknowledge privacy grievances promptly and will address them within the period required by applicable law.

If you are not satisfied with our response, you may have the right to escalate the complaint to the competent data-protection authority, including the Data Protection Board of India where applicable.

Appendix A: Google Play Data Safety reference

The following table is a policy reference and must be reconciled with the actual production app, SDKs, backend services and Play Console declarations before submission.

Important: The Play Console Data Safety form must reflect the actual technical implementation, including data handled by third-party SDKs and services.

Appendix B: Apple App Store privacy reference

Tracking: Under the current policy, MOQ Exams does not track users across apps or websites owned by other companies for advertising or cross-service profiling.

Store submission note: These disclosures must be checked against the actual iOS implementation and the App Store Connect privacy questionnaire before publication.